Privacy Policy

NRI HAAT Privacy Policy

We are dedicated to safeguarding your privacy in accordance with the regulations set forth by the General Data Protection Regulation (GDPR) and the California Consumer Protection Act (CCPA).

This Privacy Policy outlines the principles and protocols governing the collection and retention of personal information from individuals, whether acquired online or offline.

Our commitment to compliance with GDPR and CCPA ensures the protection of your personal data. We will only employ and reveal your personal information for the primary functions of our business after obtaining explicit consent from you. Your personal data will not be shared with any third parties.

SCOPE OF THIS POLICY

This Policy pertains to all visitors of our website, www.nrihaat.com, users of our services, individuals engaging with us through phone, email, or other channels, as well as our customers.

NRI HAAT SERVICES

We offer an e-commerce platform, www.nrihaat.com (referred to as the “site” or “service”), that facilitates the buying and selling of products by connecting buyers and sellers (collectively known as “users”).

CATEGORIES OF INFORMATION WE MAY COLLECT

We may process the following categories of personal information:

For Sellers: Activities conducted on the NRI HAAT business portal, encrypted credit card details, sales data, contact information such as phone numbers and addresses, geographical details including countries and cities, website information, encrypted passwords, actual stock and pricing details for specific locations, and information about consumers who have shown interest in offers.

For Buyers: Email addresses, encrypted passwords, phone numbers, names, interests in product categories, actions taken on the NRI HAAT platform, preferences in terms of business connections, and liked offers.

Consent Records: Documentation of consents provided, including date, time, method, and relevant details.

Views, Opinions, and Interests: Feedback, opinions, and interests expressed by you or other users through our services or on social media platforms, including forums.

Search Data: Anonymized search data used to enhance service quality.

SENSITIVE PERSONAL INFORMATION

We do not intentionally gather Sensitive Personal Information. If processing such data is required for legitimate purposes, we do so in compliance with applicable law. Categories such as race, ethnicity, political beliefs, religious or philosophical convictions, trade union affiliations, physical or mental health details, sexual preferences, criminal history, or other sensitive data as per GDPR are not collected or processed by us.

CHILDREN’S PERSONAL DATA

We do not solicit personal data from individuals under 18 years of age. Parents and guardians are encouraged to monitor their children’s online activities and advise them against sharing personal information. If you suspect that a child has provided us with personal information without proper consent, please contact us at legal@nrihaat.com, and we will strive to promptly remove such data.

INFORMATION COLLECTION METHODS

We may collect or acquire user information in the following ways:

Directly from you (e.g., when you contact us)

Through purchases or interactions on our platform

When you make information public (e.g., social media posts)

During usage of our services or interactions with users

From third-party sources (e.g., social networks)

We may also generate information about you based on your interactions with us.

PURPOSES OF INFORMATION PROCESSING

We process user information for various purposes, including but not limited to:

Providing services

Communication

Advertising within the services

Analyzing user engagement

Marketing our services

Managing IT systems

Conducting surveys

Maintaining security

Conducting investigations when necessary

Complying with the law

Enhancing our services

DATA TRANSFER

For international buyers, we may transfer their data within the USA, UK, Canada, Switzerland, Sweden, and the Netherlands. Such transfers will occur only when products from sellers are purchased by buyers in these countries, and it aligns with our privacy policy.

DATA RETENTION

We retain personal data for a reasonable duration necessary for the aforementioned purposes. We will delete or anonymize personal information when it’s no longer needed, generally within 180 days of account closure. In specific cases, data may be retained for taxation, legal, or claim-related purposes for a maximum of five (5) years after last contact.

COOKIES AND TRACKING TECHNOLOGIES

Cookies and pixel tags assist in recognizing returning visitors and enhancing their online experience. These tools provide data on user behavior, product interactions, and purchases, using third-party cookies like Facebook pixel, Google pixel, and more.

DATA SECURITY

We employ industry-standard security measures, including GDPR and CCPA guidelines, to protect personal information during transmission and storage. Encryption safeguards data integrity and access, preventing unauthorized manipulation and ensuring confidentiality.

YOUR RIGHTS

Under CCPA and GDPR, you have rights over your personal data. You can:

Access and modify your data

Request data deletion

Opt-out of data usage

Block cookies and pixel tags

Exercise these rights by contacting us as indicated below.

CHANGES TO THIS POLICY

We may revise this Privacy Policy periodically. Major changes will be prominently notified on our site or via email.

CONTACT US

For queries or complaints about this Privacy Policy or your personal data, please contact us using the details below. We strive to respond promptly.

[Contact Details]

[Address]

[Phone Number]

[Email Address]

Last updated: [Date]